We want to make returns as easy as possible, so just send your item back to us within 30 days, with the original receipt and in unused condition, and we'll get in touch about a refund or exchange. Please leave your contact details if you haven't already.

Shipping address: Otti & Liv, 12 Turner Road, London, E17 3JQ, United Kingdom

Unfortunately we can only refund Otti & Liv branded products, all other products bought through affiliate sites must be dealt with through those channels.

We want to make sure you're satisfied with your experience, so if in doubt, drop us an email!